Live Support Solutions
How many sales have you lost due to lack of a real-time answer to a visitor's simple question? What would it be worth to your business to correct that?
Did you know that 'LACK OF TRUST' is the most common reason for on-line customers not to purchase from a website? Close more sales and create more return customers by showing them that their money is being sent to a trustworthy company. Reduce your customers' anxiety and increase their confidence, by giving them immediate real-time answers to their inquiries.
DG LIVE SUPPORT
AT A GLANCE:
PURCHASING OPTIONS
- Hosted on our own servers for a low monthly fee.
- The most simple, easy, and cost effective way to get started fast.
- We can do tailor fit customization for the unique needs of your business.
- Purchase the complete software, including the source code!
- Lets your own IT people modify the product to fit your specific needs.
For pricing details, please contact us.
MORE FEATURE DETAILS
Real-time communication with customers directly from your website:
- PHP and MYSQL based live chat support using AJAX technology
- Allows simultaneous chat request per staff member
- AutoSave Chat transcripts feature
- Option to save e-mail transcripts
Requires no special software:
- Put your live support chat link anywhere on your website.
- Works instantly with a single click in all major web browsers.
- Requires no software installation on any client computers.
Supports out of office communication and knowledge base:
- Including a Knowledge Base (FAQ), where you can place answers to the most common questions such as office hours, shipping information etc.
- Leave a Message – an option of leaving a massage to the chosen department when Live Support is off-line
Has an intuitive and elegant interface with sound support:
- Brand windows and panels with your own themes, logos, graphics, etc.
- Notification that the customer is typing
- Canned Responses – previously saved answers to customers’ most common questions
- Canned Commands - perform common actions with easy and fast typed commands
- Sound Request Alert – a signal for an operator whenever a customer requests a chat
Supports multiple administrators, departments, and sales staff:
- Allows Operator-to-Operator Chats
- Transfer Chats to another operator
- Departments can share Transcripts
- Assign Operator to Multiple Departments
- Request Polling – deciding how the chat requests are going to be distributed among operators
Includes detailed and advanced reporting on your sales staff performance:
- Transcripts Search
- Daily Request Reports/Visitor Traffic Monitor
- Log Transcripts
- Statistics - For each department you can generate graphical reports showing:
- Time range
- Department’s activity such as chats accepted, rejected, terminated
- Ratings received from the clients
- Statistics are presented for individual operators and whole departments
- Summary statistics - ideal for monthly or annual report
- Other statistics such as:
- average chat transcript time
- client's IP address, name, addresses, browsers
- and more
Detailed control options from a simple web control panel:
- Control over window popups, timer settings, and more
- Easy to use Operator Console Monitor
- Operator Online/Offline Activity Monitor
- Time Zone Setup
- Spam Blocking
High level of security:
- Code is checked and double checked for security holes
- Hosted versions are using industry standard encryption to keep your communication secure
Supports 10 languages:
- Danish
- Dutch
- English
- French
- German
- Italian
- Portuguese
- Romanian
- Spanish
- Turkish
PRICING INFORMATION
Please contact us.
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